I never thought of our company, Silverware Inc., as “old-fashioned.” After all, we’re in the Microsoft Dynamics ERP and Intacct Cloud ERP solutions businesses. We work in an industry that requires us to keep up with constantly changing technology that pulls and pushes our customers in a thousand different directions, which, in turn, keeps us on top of our game.
But we still hold on to some very traditional business practices. Unlike many of our competitors, we work out of real offices in Phoenix, AZ and Seattle, WA where the majority of our employees and consultants come to our offices every day to do their jobs. Our Seattle office even has a water cooler. It does not get anymore anachronistic than that!
Our offices are an investment in our customers’ successes. The sharing of ideas and knowledge that happens every day, on purpose and by accident, translates into better solutions and services for our customers. Our employees truly know each other which allows for collaboration and the sharing of ideas and knowledge. Working together in the same space cultivates a better team of solution providers.
Hanging around the proverbial “water cooler” (it’s a Keurig coffeemaker in Phoenix these days) gives our consultants a greater understanding of our customers and the challenges they are facing. This sharing of information allows us to come up with better, more creative ways to respond to their changing needs. Just like a Jazz Trio or an Improv Troupe, our end results are better because we work in an environment that fosters and leverages collaboration and teamwork. This, of course, is very good for our Dynamics NAV and Intacct customers.
Investing in where we work enhances the way we work, which positions us to help our customers succeed. Come see for yourself. We invite you to visit us at our Seattle or Phoenix office to see us in action. If you visit on any Friday, we buy lunch for the office and everyone spends an hour together with no agenda other than to spend some time together. It’s like a family sitting down together for a meal.
By Bob Silver
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