Microsoft is a one-stop-shop for enterprise cloud: Azure for cloud infrastructure, Office 365 for productivity, SharePoint for collaboration and Dynamics 365 for CRM/ERP, BI and Predictive Analytics.
Microsoft Cloud Solution Provider
Silverware is embracing Microsoft’s vision and strategy and was among the first Dynamics VARs to become a certified Cloud Services Provider (CSP) to deliver solutions based on Dynamics 365. As a CSP, Silverware can help with more of your business processes and cloud workloads, providing services and capabilities that complement and exceed our previous boundaries as a value-added reseller of a single, albeit extremely powerful, comprehensive ERP product (Microsoft Dynamics 365 Business Central, previously known as Dynamics NAV). Silverware connects our customers to Microsoft’s one-stop shop for an intelligent cloud.
Microsoft Dynamics 365 Platform
The Microsoft Dynamics 365 platform connects all your business workflows without the artificial and inefficient divisions created by point solutions for ‘front office’ and ‘back office’ activities. It’s about bringing together all the tools and sources of information — internal, external, on premise, cloud or anywhere else, social as well as financial — you need to make your businesses truly digital and make transformative changes to compete in the new economy.
Microsoft Dynamics 365 is a fully loaded suite of Azure-hosted cloud services that combines finance, sales, and marketing services with data analysis and visualization tools from Microsoft’s Power BI and tools from Cortana Analytics to predict things like which items and services your customers will need.
“Dynamics 365 is about the unification of what have traditionally been monolithic suites of CRM and ERP, because when a company is running a business process, they don’t think in big sweeps of CRM or ERP functionality, they’re just looking to solve a particular business problem,” says Barb Edson, general manager, business applications and industry at Microsoft. “So often, what you want to create is a workflow that cuts across individual business process solutions. But even though there are front office and back office solutions in many companies, those things don’t talk to each other.”
What is Microsoft Dynamics 365 and the Intelligent Cloud?
If you are currently running Office 365, Power BI, and any Dynamics product on your computer right now, they are all separate entities. You must leave one application to go to the other. For years, we have all lost hours of productivity and tested our patience switching between Excel and an ERP system. Not anymore because Microsoft has closed the gap with Dynamics 365.
Dynamics 365 is a cloud platform that brings everything you need to manage your business together in one system. This means that Office 365 and your ERP and CRM systems are no longer two separate applications.
Microsoft has essentially combined their current Dynamics CRM and ERP cloud solutions into one solution that is customized for your business with apps available on AppSource, the new app store. These new apps are “purpose-built,” helping you manage specific business functions based on what you need, including: Sales, Customer Service, Finance, Field Service, Operations, Marketing and Project Service Automation.
These apps are designed to be easily and independently deployed, while fitting seamlessly together with your existing Microsoft system. This means that you can start small with apps that are the right fit for your role, industry, and business – and pay only for what you need. As you grow, you can continue to add apps and adjust to your requirements, with the end goal that you run your entire business, from Office 365 to Dynamics 365 Business Central and Dynamics 365 for Sales, in the trusted Microsoft cloud.
“It used to be companies reinvented their business model every 15 to 20 years; now they’re doing it every 12 to 18 months, and they need the back-end agility in their business process solution to do that.”
– Herain Oberoi, Sr. Director, Product Management, Big Data, Analytics & Machine Learning @ Microsoft
Dynamics 365 is tightly integrated with other Microsoft tools such as Outlook, so a sales rep could work in the CRM tool, or right in Outlook, and still have access to information from SharePoint and OneNote. “If you’re working in Outlook, you can generate a quote, and the system is smart enough to reference Dynamics 365 Business Central and understand the discounting rates in your sales solution. It can understand what price point your customer has access to based on their volume of purchases,” says Barb Edson, general manager, business applications and industry at Microsoft.