As the world is seemingly being turned on end, businesses are forced to adapt to a new way of doing business. Software-as-a-Service (SaaS) is poised to play an enormous role in this new world order. Proactive companies on a SaaS ERP solution are transforming during disruption so that they can pivot, adapt and overcome many of the new challenges emerging with this crisis—not to mention the everyday challenges we’ve faced all along.
We’re all in this together
Those of you of a certain age may remember the movie Mr. Mom, a classic comedy about the 1980s recession starring Michael Keaton and Teri Garr. The couple is forced to make major adjustments to fit the changing times—including Keaton taking over the home and childcare tasks. Garr’s character works for an ad agency representing the Schooner Tuna company. You can view a clip here, but in short, the Schooner Tuna company promotes itself as the “tuna with a heart” by reducing its pricing during tough economic times, because “we’re all in this together.”
Those words ring true today, as companies in virtually every industry across virtually every geographic location will be forced to transform their operating, strategic and succession plans. Many companies will no doubt find that price reductions are necessary in the new economy, others may use the slowing demand cycle to develop new products, enter new markets, bolster internal systems, train and retrain personnel, and prepare for the recovery that will come.
Transforming during disruption is a process
The term digital transformation has been used so frequently that it has almost lost its meaning. It can also be a misleading term, as it implies that the transformation is a thing you start and complete. We’d argue that a better term would be transforming digitally, because, in fact, it’s a continual journey that requires companies to keep adapting, tweaking their business models, adopting new technologies, pivoting to take advantage of emerging opportunities and capitalizing where and when they can.
If transforming digitally is a continuum, where does your company lie? If you’re running your business on a legacy ERP either hosted internally or on a third-party server, the current state of work has likely exposed some of the vulnerabilities of this model. Using VPNs to log in from home is simply not going to be as simple, robust and straightforward as logging in to a cloud native ERP like Sage Intacct or Microsoft Dynamics 365 Business Central. Private cloud models have multiple potential failure points, while uptime for SaaS ERP—even with increasingly higher volumes—is extremely high.
Transforming during a disruption, and doing it digitally with SaaS, builds your company’s ability and agility to respond and react to changed markets while using its distributed workforce to full potential.
Collaboration—now more than ever
The most successful businesses are those whose teams practice active collaboration. From higher employee retention rates to more successful projects to performance boosts, collaboration is essential both to a workforce’s wellbeing and companies’ bottom lines.
Over the past decade, SaaS collaboration tools have taken off, and for a good reason. With the growing requirement for more remote working, collaboration tools allow teams to work together and achieve goals without being physically present in the workplace.
Microsoft Teams is one example of such a tool. It’s part of the Office 365 suite, which means it also works in concert with Microsoft Dynamics 365 Business Central, Microsoft’s flagship SaaS ERP offering for SMB companies, along with Microsoft Dynamics 365 Customer Engagement (CRM, xRM), Power BI and the entire Power Platform (Power Apps, Power BI, and Power Automate). Sage Intacct Collaborate is another example, and it provides tight integration with Salesforce CRM. If ever there was a time to transform collaboration for the better, there’s no time like a disruption to set higher standards.
Ride the highs, adjust to the lows
Silverware has an industry focus in the cannabis industry with our Silver Leaf Cannabis Business Central (CBC) ERP solution. It’s built on Business Central, extending the product’s functionality to solve for the unique and dynamic challenges faced by cannabis manufacturers and distributors. The cannabis industry is one of the few that is finding itself in pretty good shape at the moment. Sales are spiking in California, Colorado, Nevada, Oregon and Washington as consumers are being asked to stay in their homes.
It’s helpful to bring the cannabis industry into this discussion, because here is an industry that learned out of the gate that it needed to be agile, nimble, flexible and innovative. Traditional ways of doing business and bespoke business software simply doesn’t align with the rapid changes in this industry. Cannabis companies positioned for long-term success are those that invested in the transformative tools that allow them to ride the highs and lows, pivoting their operations to match demand and changing customer expectations.
Transformation should include SaaS ERP
We are in this together and getting through it successfully will require creative thinking and strategic actions. SaaS can be the enabler of business transformation during this time, empowering companies to pivot, adapt and overcome to maintain, or even grow, market share.