Michael Ciganda joined the Silverware Inc. team at the start of 2018, but his path to Silverware and his career as a consultant was an interesting one. Learn more about Michael and what makes him tick.
Prior to becoming a NAV consultant, you were a NAV user, tell us about your experience as a user and what interested you in becoming a consultant?
I was a NAV user for about seven years primarily on the financial side, and then I began working more with warehousing, distribution and production. As my job responsibilities evolved, I focused more on the operational features NAV offers. During that time, I developed an interest in all the capabilities NAV provided and thought it would be challenging to work with and implement the software in different companies and industries and help others utilize it to operate more efficiently.
How has your experience as a NAV user helped your transition to consultant?
My experience as a NAV user has given me a deeper understanding of the trials and tribulations some of our clients experience. I know what the software is capable of doing. Drawing on my experience, I am able to offer real-life understanding, having walked in their shoes as end users.
What are some of the biggest challenges your clients face?
I’m fairly new with Silverware, but one of the biggest challenges I see with clients is the assumption that when faced with an issue, people often think that there is just one solution. When they are working on a problem or handling operations a certain way for a period of time, people often get tunnel vision and remain focused on how they’ve always done something. When you take a step back and look at a problem or challenge with a fresh perspective, we can take a different approach to find a solution that will benefit the organization.
What advice would you give someone looking to implement a new ERP system?
First, it is imperative to get buy-in from every level of the company and to have an executive or owner sponsor it. Next, be thorough in your scoping and testing to make sure the business requirements are met by the new ERP system prior to going live. To make sure, test, test and test again; also train the team prior to going live. Most importantly, find the right partner to help develop and implement.
What do you enjoy most about working at Silverware?
The people and the work environment are great!