One of the first people you are likely to meet at Silverware is David Thikoll. David is our Director of Business Development and as such, he’s generally the first point of contact for companies trying to determine the best ERP solution for their business.
David began his career in finance and accounting, and along the way developed an in-depth understanding of how software can be aligned with business processes to help companies efficiently manage operations and growth. In 2004, he began working in the Microsoft Business Solutions reseller (VAR) channel and he’s been selling cloud financials as an Intacct partner since 2011. His knowledge of numbers, ability to analyze data and passion for building mutually beneficial relationships are invaluable to Silverware and its customers.
Recently, David took time out from his busy schedule to answer a few questions about ERP systems and what he sees for Silverware and the software solutions they provide:
- What types of businesses benefit most from implementing an ERP system?
The companies that benefit most from ERP software are those that are growing rapidly or planning for growth. While every business is unique in its own way, they frequently face similar problems and challenges. Here are some common indicators that a company is ready for ERP:
- Your company records, tracks and processes information manually or using different software for different functions. If you are using spreadsheets to track most everything, it’s a strong signal that ERP will provide immediate value.
- You don’t have easy access to information about your business. Companies are often drowning in data, but starving for actionable information. Employees and managers across the company need immediate access to key data to keep up with the new pace of business. If executives are lacking a holistic view of business operations at any time or staff can’t get the information they need to perform their jobs, the company is ready for ERP.
- Accounting is labor-intensive and many of the processes are being done manually. If your accounting department is re-keying data from other systems, automating financial processes with an ERP system will improve productivity and provide better financial reporting and business insight.
- Order fulfillment and customer satisfaction are suffering. As companies grow, inventory management is a big challenge. Ensuring that the right products are in the right quantities and in the right locations at the right times is vital to keeping customers happy. If a customer calls to inquire about an order and employees can’t easily see if it’s been shipped—or if it’s even in stock—your company needs ERP.
- When employees at all levels lament their inability to get the right information, the right way and at the right time to get the job done, it’s time for ERP.
- At what stage of the business lifecycle should an ERP system be implemented?
Ideally companies will implement ERP before common growth issues and challenges become acute pain points and jeopardize customer experiences. The decision to implement an ERP system is a big one, but it is easier to do earlier on, before your business processes are overwhelmed and it becomes incredibly difficult for most organizations. Companies should implement ERP to enable repeatable and sustainable business processes across all functional areas of their businesses. This makes growth manageable, less costly, more profitable and prevents the need to add headcount in order to keep up inefficient, ad hoc workflows that are no longer effective.
- What business solution products does Silverware specialize in primarily?
Silverware specializes in accounting and ERP software. We sell great products from Microsoft and Intacct and provide our services and expertise to develop and implement customized solutions that allow our clients to effectively manage financials and operations. We take a long term approach to create lasting solutions beginning with implementation through ongoing support services as a company’s needs change and grow.
- What business challenges can an ERP system solve for those in the manufacturing industry?
Regardless of the type of manufacturing, there is a constant need for companies to grow, to seek new opportunities, react to competitive threats and respond to opportunities and changing market conditions. We agree with Satya Nadella, CEO of Microsoft, that companies must innovate and adapt in the midst of digital disruptions in the manufacturing industry. In a recent interview, Nadella said, “If companies don’t change, they’re not going to be around.” Many factors determine how an organization responds to market conditions, but a key driver of success is the flexibility of a company’s software infrastructure. Silverware provides software and services that support its customers’ digital transformations.
- How can you and your colleagues at Silverware help those in the apparel industry maximize their performance?
Most apparel, footwear and outdoor sporting goods available in the United States are designed by U.S. based companies, manufactured outside the U.S. by third party manufacturers, and then distributed by the brand “manufacturer” and other distribution companies. The distribution of wholesale merchandise to retail customers in the U.S. and abroad is an extremely complex process. To better manage operations and distribution for companies in the apparel industry, Silverware implements TRIMIT Fashion, a comprehensive apparel ERP built entirely inside Microsoft Dynamics NAV, which addresses the business challenges unique to the fashion industry. Many clothing and footwear brands have outdated systems (or nothing other than spreadsheets), and can’t keep up with the demands of modern e-commerce and EDI. The systems weren’t designed to provide real-time information about sales and inventory. Silverware’s solutions give companies the ability to manage multiple channels and customer expectations in the digital economy. TRIMIT Fashion provides visibility throughout an organization’s value chain, helping to maximize performance, customer satisfaction and profitability.
- What sets Silverware’s business solutions apart from its industry competitors?
We look to build long term partnerships rather than quick software license sales. Let’s face it, most ERP products are similar, so the real difference is in the service we deliver. We work on complex projects that are vital to our customers’ businesses, so we begin by focusing on cooperation and communication. Next we look at making sure the product is capable of meeting your needs; not only today, but also in the future. Lastly, we analyze the process to ensure it is designed to achieve your goals.
- What aspect of your job do you find most rewarding?
I enjoy seeing the systems implemented and delivering the ROI I’ve outlined with our clients beforehand. Nothing is more rewarding than speaking with one of our customers a year after we begin working together and asking if they are willing to be a reference. Our customers are happy to talk to prospective customers and to share their experience of working with the Silverware team and what makes us different.
- What are your aspirations for Silverware in the next five years?
My hope for Silverware is that we continue doing what we do so well: developing the best solutions for our clients and delivering them. We’ve succeeded for 28 years in this industry by building customer relationships for life. I personally aspire to continue building a customer base of raving fans who have such a positive experience partnering with us that they want to tell others how wonderful and refreshing it is to work with Silverware.
If you are interested in learning more about Silverware and its software solution services, or you’d like to schedule a meeting with David Thikoll, you can contact him directly at firstname.lastname@example.org. And i you’re ready to grow your business, get your free organizational readiness assessment.