Q & A with Erin Neely: Creativity Meets Consultancy

The Silverware Team | November 11, 2021

Erin Neely Climbing an indoor rock wallGrowing up, Erin Neely loved writing short stories; something she still enjoys in her free time. As a Silverware Inc. consultant, she taps into her passion for creativity and penchant for logic to help design customized ERP solutions. Erin’s logical side inspired her to study accounting and when she stumbled into accounting information systems, she knew she’d found a career path she wanted to pursue. Erin explains that she enjoys working in the tech industry where innovation is a key factor that fosters the flow of ideas. Her focus is on designing a user experience that helps close operational loopholes and exceeds client expectations. Her dream is to build processes that offer a superior user experience.

We spoke with Erin Neely recently to learn more about her interests and her experience as a Business Central Consultant.

What do you enjoy most about your work as a Business Central Consultant?

What I enjoy most about being a Business Central Consultant is solving complex problems. These can range from designing and testing custom extensions to reviewing existing processes and determining how to optimize them using Business Central functionality. 

How has the industry changed since you began?

One of the biggest changes in the industry is that it has moved from requiring large upfront costs for software and hardware to being subscription- and cloud-based. Users now have access to up to date information at anytime from anywhere.

What are some of the biggest challenges your customers face and how do you help them overcome those challenges?

The biggest challenge my clients face is navigating change management within their organizations. When a business decides to implement new software, it’s typically a decision that comes from upper management. People naturally resist change because the familiarity with their current processes is more comfortable. Change requires learning something new and when employees learn about a change that involves how to do their job, it is often met with anxiety and resistance.

To help our customers overcome this challenge, I encourage them to bring operation users into the discussion early in the implementation process. This provides an opportunity for me to hear from someone in the organization with boots on the ground, learn what processes currently really work, their specific pain points, and I will discuss how we can resolve those in Business Central. This allows them to gain comfort that Business Central will make their job easier. It is reinforced when we do training and user acceptance testing with the operations team. Fisher’s Change Curve is one of my favorite visual representations (see below).

Erin Neely's example of Fisher’s Change Curve
Fisher’s Change Curve

What advice do you have for young women considering a career in tech? 

My advice to young women considering a career in tech is the same advice I would give to anyone interested in or considering a career in tech. It is important to recognize that it is a field that is constantly changing and improving upon itself. When you work in tech, you are always learning new things.

When you are writing short stories, where do you draw your inspiration from and is there anything you are currently working on or that you have written that you can tell us about? 

My inspiration can come from anything – from the way the light hits a tree to a conversation with a friend. I use my writing as a creative outlet, and I don’t usually share what I write.


To learn more about Erin Neely and Silverware Inc.’s services and apps, visit our website or contact us to set up a discovery call.

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