In 2018, Max Kleniewski joined the Silverware team as a consultant with a goal of advancing his skills in software development and supporting Silverware’s customers to help them operate more efficiently. While growing up, Max found he had a knack for all things tech, and he’s dedicated himself to learning ever since. Whether he is working with a Silverware customer on an ERP implementation or hiking a mountain, Max is always focused on what he can do to take things to the next level.
We recently spoke with Max Kleniewski to learn more about his work experience and his life outside of the office.
Your interest in technology started at an early age. What sparked that interest and at what point did you know you wanted to pursue a career in the tech industry?
I was fortunate to attend high school when the internet was expanding and access to new technology was made available to the students. As a kid, I started working with computer software and hardware with my first Tandy computer. When the internet became available, it was easy for me to see the possibilities with computers I was “playing” with. That’s when I began learning computer programming languages. I knew then that I wanted to pursue a career in technology.
As a consultant at Silverware, what does a typical day entail?
A typical day at Silverware always includes working on customer support tickets. For example, it could be a ticket related to another software’s integration with Business Central. Other tickets will be for Jet Reports, a business intelligence software that allows reporting against Business Central and NAV. Jet Reports may not be connecting to Business Central properly or there may be a question regarding the report output data. My job is to help troubleshoot the issue, which may mean fixing a connection or checking the data or helping a customer that is having trouble posting a transaction. Whenever a customer has an issue, we are here to help.
We are always bringing on new customers and advancing the latest version of Business Central, so that means working on new customer projects, customer upgrades and integrations with other software. Basically, my days are full and always busy taking care of customers – that is a typical day.
How has your job and the industry changed since you started at Silverware?
When I first started at Silverware, I worked on projects for companies in more traditional industries – manufacturing and distribution. After a couple months, I moved to the cannabis team and began working on Silver Leaf CBC. Supporting companies in the cannabis industry requires an understanding of regulations and cannabis licensing, which varies state by state. Also, when I first started at Silverware Inc., Microsoft was just introducing Business Central. My previous experience on the customer side of software was working with NAV. Microsoft’s move to Business Central forced me to familiarize myself with the new features and understand all that this new software offered and how it worked.
What are some of the biggest challenges your customers face and how do you help them overcome those challenges?
Some of the biggest challenges our customers face is with software integrations. Whether it be warehouse management system, consolidated entity management, label making software, third party delivery services or customer websites, we are constantly working on integrations with other software to best serve our customer’s needs. When we are going to work with a company on an integration, the first step is a Discovery meeting with the customer and then working with the third party software to learn what options we have for integration.
What advice would you give someone starting out in their career today?
The biggest piece of advice I would give someone early in their career is to expand their skills and not get stuck on one technology. Always keep learning new technologies. After I finished school, my first job was a programmer in COBOL and Visual Basic. Then I learned AS/400 and managed that software for a couple months before being promoted to the position of Systems Analyst. I didn’t get into NAV/BC until I moved to California, 10+ years at my first job. Now I’m a NAV/BC Consultant. In my current position, I find my Systems Analysts experience is still helpful to me.
We know you enjoy spending your free time outdoors. What are some of your favorite spots or things to do?
I love climbing, hiking and paddle boarding. My favorite hiking spot in the Valley is Flat Iron on Superstition Mountain, and I love paddle boarding on Canyon Lake. I also love any non-busy golf course and I enjoy taking my daughter to the indoor rock-climbing gym.
If you are interested in learning more about Max Kleniewski and how Silverware can enhance your business operations, send an email or give them a call.