The Microsoft Cloud
Cloud services can help your business move faster, reduce costs, and adopt the latest technology without buying new hardware or adding excessively to your management burden. Microsoft provides the security, power, and reliability you need. As a Microsoft Cloud Solution Provider, Silverware helps our clients deploy Dynamics 365 and key Microsoft cloud services like Office 365, Power BI, and Cortana Intelligence Suite. Microsoft is uniquely qualified to provide the next generation of business apps in the cloud and Silverware is ready to help your organization get the most out of the breadth and depth of capabilities. Microsoft and Microsoft uniquely deliver all the pieces of an intelligent business cloud to help drive your business’ digital transformation.
Only Microsoft has all the pieces to deliver an intelligent business cloud.
Microsoft Cloud Solution Provider
Silverware is embracing Microsoft’s vision and strategy, and is among the first Dynamics VARs to become a certified Cloud Services Provider (CSP) to deliver solutions based on Dynamics 365. As a CSP, Silverware can help with more of your business processes, providing services and capabilities that complement and exceed our previous boundaries as a value-added reseller of a single, albeit extremely powerful, comprehensive ERP product (Dynamics NAV). Silverware connects our customers to Microsoft’s one-stop shop for an intelligent cloud.
Bringing Business Processes and Personal Productivity Together
Have you ever really thought about how much time you waste on a daily basis switching between Outlook and CRM? Excel and Dynamics NAV? This is why Dynamics 365 is, as Satya Nadella explains, “Going to break down barriers between productivity, collaboration, and business processes.” Especially for any company running Microsoft products in their business today. If you’re already a Microsoft “shop”, look no further for everything you need to become a digital business.
Your business applications and processes will run concurrently with your personal productivity tools like email, spreadsheets and word processing. With everything you use on a regular basis under the same roof, you are fully equipped to:
- Empower your employees by giving them the tools they need for their job without the frustration of waiting for an application to load or duplicating tasks in separate systems
- Engage customers with better service delivery, consistent quality and outstanding customer support. When your employees are happy, so are your customers.
- Optimize operations with adaptable applications that can define, modify, extend and evolve processes in real-time over time.
- Transform your business with built-in intelligence that infuses big data, advanced analytics and IoT into processes out-of-the-box to proactively guide employees and customers
Now that you know how Dynamics 365 will help improve productivity and collaboration in your business, call Silverware to schedule a free organizational readiness assessment.
What is Microsoft Dynamics 365 and the Intelligent Cloud?
If you are currently running Office 365, Power BI, and any Dynamics product on your computer right now, they are all separate entities. You have to leave one application to go to the other. For years, we have all lost hours of productivity and tested our patience switching between Excel and an ERP system. Not anymore because Microsoft is closing the gap with Dynamics 365.
The new and highly anticipated Dynamics 365 product from Microsoft is a cloud platform that brings everything you need to manage your business together in one system. This means that Office 365 and your ERP system are no longer two separate applications.
Microsoft has essentially combined their current Dynamics CRM and ERP cloud solutions into one solution that is customized for your business with apps available on AppSource, the new app store. These new apps are “purpose-built,” helping you manage specific business functions based on what you need, including: Sales, Customer Service, Finance, Field Service, Operations, Marketing and Project Service Automation.
These apps are designed to be easily and independently deployed, while fitting seamlessly together with your existing Microsoft system. This means that you can start small with apps that are the right fit for your role, industry, and business – and pay only for what you need. As you grow, you can continue to add apps and adjust to your requirements, with the end goal that you run your entire business, from Office 365 to Dynamics CRM, in the trusted Microsoft cloud.
“It used to be companies reinvented their business model every 15 to 20 years; now they’re doing it every 12 to 18 months, and they need the back end agility in their business process solution to do that.”
– Herain Oberoi, Sr. Director, Product Management, Big Data, Analytics & Machine Learning @ Microsoft
Microsoft Dynamics 365 Platform
The Microsoft Dynamics 365 platform connects all your business workflows without the artificial and inefficient divisions created by point solutions for ‘front office’ and ‘back office’ activities. It’s about bringing together all the tools and sources of information — internal, external, on premise, cloud or anywhere else, social as well as financial — you need to make your businesses truly digital and make transformative changes to compete in the new economy.
Microsoft Dynamics 365 is a fully loaded suite of Azure-hosted cloud services that combines finance, sales, and marketing services with data analysis and visualization tools from Microsoft’s Power BI and tools from Cortana Analytics to predict things like which items and services your customers will need.
“Dynamics 365 is about the unification of what have traditionally been monolithic suites of CRM and ERP, because when a company is running a business process, they don’t think in big sweeps of CRM or ERP functionality, they’re just looking to solve a particular business problem,” says. “So often, what you want to create is a workflow that cuts across individual business process solutions. But even though there are front office and back office solutions in many companies, those things don’t talk to each other.”
Dynamics 365 is tightly integrated with other Microsoft tools such as Outlook, so a sales rep could work in the CRM tool, or right in Outlook, and still have access to information from SharePoint and OneNote. “If you’re working in Outlook, you can generate a quote, and the system is smart enough to reference Dynamics 365 and understand the discounting rates in your sales solution. It can understand what price point your customer has access to based on their volume of purchases,” says Barb Edson Barb Edson, general manager, business applications and industry at Microsoft.