Microsoft Dynamics CRM is a fully-integrated customer relationship management (CRM) system that empowers businesses to manage customers across their life cycle, optimizing customer interactions from first point of contact through purchase and service after the sale.
Why Dynamics CRM
The Microsoft Dynamics collection of marketing, sales, and customer service capabilities is familiar, flexible and easy to use because it is part of the Microsoft Platform. Microsoft Dynamics CRM works with familiar Microsoft® products to streamline processes across an entire business.
By unifying customer information and interactions, Microsoft Dynamics CRM the right information gets to the right people at the right team. This drives sales opportunities, identification of new revenue streams, and enables delivery of superior customer service.
Silverware will design and implement a Microsoft Dynamics CRM solution that helps you strengthen relationships with your customers and increase the productivity of your people in marketing, sales, and customer service.
How to Deploy Dynamics CRM
Microsoft Dynamics CRM offers the Microsoft power of choice with multiple deployment scenarios. You can pick a model to start and easily move your data to another should your needs change.
Integrating Microsoft Dynamics NAV with Microsoft Dynamics CRM
Silverware can integrate your Dynamics CRM solution with your Dynamics NAV ERP or accounting solution for a single view of your business across all functional areas.
If you have a customer relationship solution that is based on Microsoft Dynamics CRM, then you can integrate it with Microsoft Dynamics NAV with the Connector for Microsoft Dynamics.
The Connector enables simple integration and data synchronization between Microsoft Dynamics NAV and Microsoft Dynamics CRM.
You use the Connector for Microsoft Dynamics to synchronize the types of data that are common to both customer relationship and ERP software, such as customer, contact, and sales order information. As you work with this data, you can keep the information in both systems up-to-date. For example, you can use the customer information that is in Microsoft Dynamics NAV to fill in an order form that a salesperson creates in Microsoft Dynamics CRM.
Although integration is designed to work without customizations, modifications are often needed to support customers’ specific business processes and workflow requirements.
Specialized CRM and ERP Integration Scenarios
If customization of the Microsoft Dynamics Connector is not feasible, Silverware builds customized integrations using software from Scribe Software, a long-time Microsoft partner. Scribe Insight is Scribe’s flagship integration software for front office and back office integrations (CRM to ERP) for mid-market and enterprise business. Scribe is an extremely flexible integration solution that enables you to create complex integrations between business applications such as Microsoft Dynamics CRM or Salesforce and ERP systems such as Microsoft Dynamics NAV or Intacct. Scribe differentiates itself from other integration software with ease of use.
Scribe is often the only tool businesses need to integrate virtually any application, data source or Software as a Service (SaaS) platform. Scribe-based solutions are highly configurable and provide ease of modification as business processes evolve and change. Over 12,000 customers have used Scribe Insight as their integration solution for CRM and ERP applications such as Salesforce, Intacct, and Microsoft Dynamics.
Deploying Microsoft Dynamics CRM
- Microsoft Dynamics CRM Online– Powerful CRM software delivered as a public cloud service directly from Microsoft, providing instant-on anywhere access, predictable pay-as-you-go pricing and a financially backed service level agreement (SLA).
- On-Premise Microsoft Dynamics CRM– On-premise CRM implementation with unlimited customization and integration capabilities, most popular with companies with highly specialized requirements.
- Private Cloud (SaaS) Microsoft Dynamics CRM– This option combines the convenience of the cloud subscription model, with unlimited customization and integration capabilities.