• In-depth needs assessment
• Define business processes and supporting software configuration and report requirements
• Define data migration and integration requirements
• Match business requirements to standard, best-practices application features of the software
• Translate objectives into implementation strategy.

Solution Design and Implementation Planning

• Focus on implementing the "best practices" inherent in the application to create the most cost-effective, supportable implementation
• Quick determination of personalization required to fit your specific business processes.
• Creation of project plan to outline timeline, tasks, resources and responsibilities.

Project Management

• One project manager and a defined methodology to ensure an on-time, on-budget implementation
• Emphasis on a team approach
• Weekly status meetings
• Client approval and sign-off on each phase of project plan
• Go Live coaching to facilitate user confidence and adoption

After Care

• Primary contact for technical support
• Regular communication to ensure full adoption
• Enhancements and updates
• Ongoing support and system optimization
• Continuous improvement