Business Intelligence Tools

The Next Dimension in Business Intelligence Tools

Utilize dimensions and let your chart of accounts do its job. The building block of a business’s financial reporting has always been its business intelligence tools; especially the chart of accounts. As your business grows larger and more complex, and seeks better, faster and more detailed business intelligence, your chart of accounts grows, too. Soon you find yourself adding extra segments in ...

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What is CRM

What is CRM?

Welcome to the Age of the Customer. We’ve entered a new era where customer experience is overtaking price and product as the key differentiator in customers’ purchasing decisions. Forrester calls it the Age of the Customer. The age of the customer refers to more than the old adage, “The customer is always right.” It refers to a business strategy where understanding, delighting, connecting with, ...

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Jennifer Rodriguez

Q & A with Jennifer Rodriguez: Implementation Specialist

What makes Implementation Specialist, Jennifer Rodriguez stand out? Jennifer Rodriguez joined the Gilbert & Associates team in 2012, which later merged and became the Silverware, Inc. team in 2015. After making the transition to consultant, it didn’t take long for Jennifer to make her mark. We recently sat down with Jennifer to learn more about her and what she is currently working on. ...

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QuickBooks inventory

Is Your Inventory Outgrowing QuickBooks?

QuickBooks is an obvious first choice for business startups – it’s affordable, simple and it works. Until it doesn’t. One vital area where growing companies find QuickBooks lacking is QuickBooks inventory management capabilities. As companies grow, the challenges of tracking and managing inventory grows, too. Successfully balancing inventory holdings and capital requires information – and lots of ...

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Intacct implementation

Intacct Implementation Specialist: Nancy McCarthy

Certified Success Intacct Implementation Specialist certification is icing on the cake Silverware’s own Nancy McCarthy recently received her certification as an Intacct Implementation Specialist. So, what does it take to become a certified Intacct Implementation Specialist? Over the course of many months, Nancy completed an extensive series of training courses focusing on implementing and ...

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20th Anniversary caricature

Traditions aren’t just for the holidays

Our company was founded 28 years ago, and from our small beginnings, we have grown to two thriving offices and a team of 20 amazing and dedicated people. Silverware, like most companies or families, has adopted a variety of traditions over the years. One of the favorites for a number of years was our themed caricature holiday cards. Our clients grew to love seeing our smiling, animated faces on ...

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Revenue from Contracts with Customers Impacts Companies

Does the Revenue from Contracts with Customers regulation apply to you? We’re all familiar with software-as-a-service (SaaS), and now we are seeing a multitude of other “as-a-service” offerings, including storage-as-a-service, platform-as-a-service, marketing-as-a-service, and even healthcare-as-a-service as companies accelerate their use of technology to make over their business models. Thanks ...

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Business Intelligence

Buzzword or the real deal: What is Business Intelligence?

Business Intelligence is a term that gets tossed around a lot, frequently in association with ERP (Enterprise Resource Planning software. But what is Business Intelligence exactly? Is it, like many technology trends (think Google Glass or Amazon Fire Phone), just another empty promise for improving our lives or our work – or is it the real thing? It’s the real deal, folks, and it makes smart ...

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Microsoft Navision

Microsoft Navision 2017 – insight, integration and efficiency are the take-aways

Microsoft Dynamics NAV 2017 is available now, and if you’ve been wondering whether it’s worth your attention, we’re here to tell you it is. A host of new features and functionality target improved business insight, integration and efficiency – and who doesn’t need more of that? Let’s take a look at what’s new and why it matters. Powerful new integration capabilities You’ve come to expect ...

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Investors Care About Landed Cost and You Should Too

If you’re a fan of the hit TV show Shark Tank, you’re familiar with one of the first questions the “Sharks” ask: “How much do you sell it for and how much does it cost to make?” Lately we’ve noticed there’s been a subtle change in that question - the Sharks are asking for the landed cost. Investors care about landed cost for the same reason you should care about it: because it fundamentally ...

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